Refund policy

The Cupcake Corner Returns Policy

Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 because we want you to be happy with your purchase.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, we have a 30-day change of mind return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:

• You must return the item/s within 30 days of purchase
• You must produce an adequate proof of purchase
• The item must be in a re-saleable condition, unused and in its original packaging (unopened)

If the above requirements are not satisfied, The Cupcake Corner reserves the right not to offer a refund for change of mind returns.

Damages and Faults

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Unfortunately, we cannot accept returns or exchanges on sale items or gift cards. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Refunds and Exchanges

We will notify you once we’ve received and inspected your return to let you know if the refund or exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items sent back to us without first requesting a return will not be accepted. 

If more than 15 business days have passed since we’ve approved your return, please contact us at s_wardle@hotmail.com.

To start a return, you can contact us at s_wardle@hotmail.com. Please note that returns will need to be sent to the following address:
16, Walter Merton Road, Auckland, AUK, 0616, New Zealand